I Am Not A Helpdesk

1 Comment »Written on April 2nd, 2009 by
Categories: Rants

I have one post where i describe a workaround for a certain problem that you might encounter while working with Team City. For the past 2 weeks or so, someone who happened to read that post suddenly got it in his head that he can come to me for all of his Team City questions.

The problem he's having doesn't even have anything to do with the content of the post, yet he keeps asking questions about something that appears to be rather specific to ClearCase (which i haven't used in over 5 years, nor do i have access to the product). It's pretty clear from his first comment that he doesn't even read the information in front of him, so i figured i'd just redirect him to the manuals of the products he's using and not waste any time on it. After all, i do not work on Team City, nor ClearCase and the problem he wanted me to help him with is not something i intend to figure out. I hardly have enough time to spend on everything i want to spend time on, so i'm not just going to try and help everyone with whatever problem they come up with. If i can quickly help you, i definitely will. If it takes me time to help you, i might do it if i actually have that time. But there is no guarantee that i'm going to help you, especially not if you've clearly demonstrated your lack of ability or intent to pursue a solution on your own.

I've deleted any subsequent comments from him asking for Team City assistance. I really don't like that because i have somewhat of a policy of only deleting comments that weren't caught by the spam filter but anything else i never delete. But his comments are just questions from someone who expects me to help him figure out a problem that i really can't help him with. In my first reply, i mentioned that i hardly know anything about ClearCase and that i simply didn't know how he could fix his problem. His subsequent comments kinda annoyed me, but what really pissed me off is a comment that he probably got one of his coworkers (since the IP resolved to the same company) to post, also asking for help with the ClearCase issue he was running into.

So here's a hint: if i've stated that i can't help you, and that i'm deleting your subsequent comments for assistance, then please, seek help elsewhere already. Do not persist, and please don't ask your coworkers to ask me the same question either. If you want help, please exhibit at least some kind of willingness to look into a problem on your own!

  • http://randomcode.net.nz Neal Blomfield

    I find sending them to The other google after the third or fourth stupid question usually helps with getting the point across. :)